General Questions
What is DMEAid?
DMEAid is an AI-powered voice orchestration platform that automates Durable Medical Equipment (DME) ordering for healthcare providers. Our system handles supplier communication, insurance authorization, and order tracking automatically, reducing average order time from 75 minutes to 18 minutes.
How does DMEAid work?
DMEAid uses artificial intelligence to:
- Extract order details from EHR systems, faxes, or manual entry
- Select optimal suppliers based on behavioral intelligence patterns
- Communicate with suppliers via voice, digital portals, or fax
- Handle insurance verification and prior authorization
- Track orders through completion and delivery
What equipment types does DMEAid support?
DMEAid supports all categories of durable medical equipment including:
- Mobility devices (wheelchairs, walkers, scooters)
- Respiratory equipment (CPAP, BiPAP, oxygen concentrators)
- Hospital beds and patient lifts
- Diabetic supplies and glucose monitors
- Orthotics and prosthetics
- Wound care supplies
Integration & Setup
How does DMEAid integrate with my EHR?
DMEAid integrates with major EHR systems including Epic, Cerner, and Athenahealth via FHIR R4 APIs. We also support HL7 v2.x for legacy systems. For organizations without EHR integration, orders can be submitted via our web portal or fax.
How long does implementation take?
Most implementations are completed within 2-4 weeks, depending on the complexity of your EHR integration and workflow requirements. Our team handles the technical setup while your staff completes a brief training program.
Do I need to change my existing workflows?
DMEAid is designed to enhance your existing workflows, not replace them. Orders can continue to originate from the same sources (EHR, phone, fax), and your staff maintains full visibility and control through our dashboard.
Security & Compliance
Is DMEAid HIPAA compliant?
Yes, DMEAid is fully HIPAA compliant. We implement comprehensive administrative, physical, and technical safeguards including:
- AES-256 encryption for all data at rest and in transit
- SOC 2 Type II certified cloud infrastructure (Google Cloud Platform)
- Complete audit logging with 6-year retention
- Role-based access controls
- Regular security assessments and penetration testing
We execute Business Associate Agreements (BAAs) with all healthcare provider customers. Request a BAA.
Where is my data stored?
All data is stored in SOC 2 Type II certified Google Cloud Platform data centers located in the United States. Data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3.
How long do you retain data?
In compliance with HIPAA regulations, we retain PHI and related documentation for a minimum of 6 years. Audit logs are retained indefinitely to support compliance verification.
Pricing & Plans
How much does DMEAid cost?
DMEAid pricing is based on order volume and the specific features your organization needs. We offer flexible pricing models including per-order and monthly subscription options. Contact us for a customized quote.
Is there a free trial?
We offer a pilot program for qualified healthcare organizations to evaluate DMEAid with a limited set of orders before committing to a full implementation. Request a demo to learn more about our pilot program.
What support is included?
All plans include:
- Implementation and onboarding support
- Staff training
- Email and phone support during business hours
- Access to our knowledge base and documentation
Enterprise plans include dedicated account management and 24/7 support options.
Results & Performance
What results can I expect?
Healthcare organizations using DMEAid typically see:
- 76% reduction in average order processing time
- 89% first-contact success rate with suppliers (vs. 30% industry average)
- 95% order completion rate
- 60% fewer staff hours spent on DME ordering
How does behavioral intelligence improve results?
Our AI learns each supplier's operational patterns, including optimal contact times, preferred communication channels, and response behaviors. This enables DMEAid to contact suppliers at the right time, through the right channel, maximizing first-contact success rates.
Still Have Questions?
Our team is here to help. Contact us to schedule a demo or speak with a DMEAid specialist.